"Inside Track to Customer Service – Secrets for Retaining Customers"
Webinar Featuring Dr. Drew Stevens
The purpose of business for anyone in selling is the acquisition and retention of clients. However, with a wealth of competition and clients getting smarter, customer service is the key differentiator for business development. The secret is ensuring you and your organization continually follow this strategy.
In this program you will learn:
- How to determine what customers really expect?
- Discover what customer service excellence really means — to you and your customers
- 5 Ways to deal with difficult clients
- How to make customers feel valued
- 4 Steps for meeting client expectations
- How to measure and assess how well customer service standards are being achieved
- And more…
About the Presenter:
Drew Stevens Ph.D a 28-year sales management expert and business development thought leader in customer service. Dr. Drew works with senior offices and sales directors to dramatically accelerate customer-centered relationships. He is the author of six books and over 300 articles on customer service and business development. He is the founder and coordinator of the Sales Leadership Program at Saint Louis University, one of only 14 accredited sales programs in the United States.
The first 100 participants will receive Dr. Drew's Grand Slam Customer Service e-booklet and a discount on his award winning audio Customer Service Excellence.
There are a limited number of seats for each program, so be sure to register early!
